PAYMENT METHODS & BILLING

Payment Methods

Currently, we accept Visa, MasterCard and American Express (only available on www.earthpak.ca) for orders shipping to Canada. When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed.

Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city/province/territory names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card.

Debit Cards

We are unable to accept debit cards at this time.

Credit Card Security

Earthpak Distribution provides safe and secure checkout by encrypting your credit card information using SSL. For more information about our secure checkout, read our Privacy Policy.

 

Order Processing

If you have placed an order online you can view information on your order within the My Account section of the site. If you do not see your order displayed in this section then it was not placed and you must return to your Shopping Basket and complete the Checkout process again.

Fraud Protection

All payment forms are subject to verification and review by Earthpak Distribution. We reserve the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity. To find out more about our fraud protection program, please see our Terms of Use.

Tax

Earthpak may be required to charge applicable sales taxes by provinces. To qualify for an exemption, please fill out PST Exemption Form (if applicable) and submit to us. Please allow 3-5 business days for processing.